If your employees are suspicious about a card or a cardholder at any time during a transaction, tell them to call the Authorization Center and request a Code 10 authorization.
A Code 10 authorization request alerts the card issuer to suspicious activity — without alerting the customer. During a Code 10 call, your acquirer may ask for transaction details. Your call will be transferred to the card issuer's special operator who will provide instructions on any necessary action.
When the operator picks up, train your employees to say, "I have a code 10 Authorization Request," and then follow these steps:
If it becomes necessary to notify the police, the operator will do so while your employee waits on the line.
Sometimes fraud happens even with strong preventive measures in place. Keep contact information for reporting fraud easily accessible, and make sure your employees know how to use it.
If a fraudulent transaction occurs, contact the following entities for assistance: